01-31-2018 17:35 - edited 02-01-2018 17:02
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01-31-2018 17:35 - edited 02-01-2018 17:02
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Hi Strava users- I've merged a few posts together. We are aware that the integration between Strava and Fitbit is currently down and hope to have this resolved shortly. I will update this thread as soon as I hear more. Thanks very much for your patience!
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Answered! Go to the Best Answer.
02-08-2018 10:58
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02-08-2018 10:58
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@LurchZA, @bbarrera, @Lisas1202 unfortunately, some of the recordings during the outage may not sync.
@SunsetRunner, @Mandymo, @shirken, @LurchZA, @mollyandagnes The issue should be resolved. Have you tried unlinking the connection from both Fitbit and Strava and linking again? If it's still not syncing correctly let me know.
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02-10-2018 00:33
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02-10-2018 00:33
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@KateFitbit this was working until yesterday afternoon, but I see my run this morning has not sync'd.

02-10-2018 10:06
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02-10-2018 10:06
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Hi
i am still not able to sync with strava it shows on Fitbit but it won’t transfer over still

02-10-2018 14:26
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02-10-2018 14:26
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@LurchZA, @Negy67 sorry to hear this. Have you tried revoking access in your application settings pairing again?
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02-10-2018 16:01
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02-10-2018 16:01
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It worked when I first got in.
Am I doing it right, do I need to take my mobile with my Fitbit charge 2 when I exercise for it to sync.
Sent from my iPad

02-10-2018 16:07
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02-10-2018 16:07
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@Negy67 you would need your phone, Strava will only sync GPS related activities. Charge 2 has connected GPS that requires the phone. For more information, check out this article.
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02-10-2018 21:58
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02-10-2018 21:58
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@KateFitbit I did try unpairing and pairing again without success.
My Blaze seems to have updated to a new version of firmware (based on how the run data looks on the watch face - it used to have time and distance together and now it has steps at the bottom and you have to switch to see time and distance which is annoying but that is a whole other discussion).
I put in another run this morning and I think the actual problem is it's not picking up the GPS data.
I have no map display of where I ran, and I specifically ran through an area I know loses GPS coverage and normally you get a message popping up saying in red saying "kilometers" when it loses GPS and I didn't get that.
Just to state the obvious, I did have my phone with me.
Blaze firmware version: 8.402.1
iOS app version: 2.45 (741)

02-12-2018 19:24
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02-12-2018 19:24
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Just to add to my last post, I cycled yesterday and that sync'd and has the GPS data.
I'm fairly certain the runs are not using GPS data at the moment.

02-13-2018 07:06
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02-13-2018 07:06
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Both my runs from today & yesterday have not synced with strava can you help?
02-13-2018 08:57
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SunsetRunner
02-13-2018 08:57
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My rides have been syncing since the issue has allegedly been corrected. Only new ones. I had to manually put in the ones from before the correction. However, there is quite a delay, bordering on hours.
02-13-2018 09:43
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02-13-2018 09:43
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I only set it up last week. My first run synced no problem but yesterday morning & this mornings run, nothing!
02-15-2018 04:56
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02-15-2018 04:56
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Third run this week that hasn’t synced with strava?

02-15-2018 19:23
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02-15-2018 19:23
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@SarahFC does your run show the GPS data?
I'm convinced that missing GPS data is the problem in my case because my cycling sync's and has the data, runs don't sync and that data is not showing.

02-15-2018 19:55
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02-15-2018 19:55
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Finished a run at 6pm pst, synced through my app, see GPS data through the dashboard, but hasn’t Sync’d to Strava 2 hours later. Why is this so unreliable and delayed?

02-16-2018 05:16
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02-16-2018 05:16
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Hi, My surge will not sync with Strava again this morning. I did a 5K run and it shows on fitbit but then won't sync. I have disconnected and reconnected both accounts....
Help!

02-17-2018 02:20
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02-17-2018 02:20
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I have a similar problem.

02-17-2018 03:51
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02-17-2018 03:51
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I agree! 4 runs this week, this mornings has synced with gps data, the only 1
annoying as I am now having to set strava & my Fitbit when I go for a run!

02-17-2018 04:53
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02-17-2018 04:53
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Hi,
FitBit has not been uploading/connecting to Strava for me all week, up and including just now. FitBit to the FitBit website works fine but no automated upload to strava. Nothing has been resolved. Have reconnected the apps as well without success.

02-17-2018 05:04
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02-17-2018 05:04
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Same here
i have run twice this morning. One synced after an hour, the other hasn't after two hours. GPS data on both runs visible in Fitbit app

02-17-2018 10:59
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02-17-2018 10:59
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@Tornados800, @SarahFC, @Liamkirkham, @MMILTON1, @LurchZA what type of tracker and mobile device are you using? Like @LurchZA mentioned, perhaps GPS is not connecting and therefore not transferring?
You can check out GPS troubleshoots here, @Traveladdict there are some suggestions for Surge as well.
Actively managing your weight? Find accountability buddies on the Manage Weight board

