Strava sync inconsistent?

[ItsGene]

Hi All - Using a Charge HR here. Not sure if this is just abnormal weirdness or not, but when tracking bike rides and runs through the Fitbit app on my (Android) phone, the activities themselves sync fine with Strava but the associated HR data doesn't always sync consistently.

The activity on the Fitbit app does show the HR data but it doesn't always seem to make it to Strava along with the rest of the activity details.

[FerdinandFitbit]

Hi there @ItsGene. It's great to see you in the Community! 🙂

I'd recommend that in this case, you go to your account settings and under the "Applications" section you look for Strava and revoke access. It should look something like this:

Once you have revoked the access, you can go ahead and go back to Strava and link your Fitbit account again and try it out and see if this time all the information carries over without any problem.

Hope this helps and let me know if you need anything else! 🙂

[MaginB]

Hi @ItsGene, hope you're doing well, and enjoying some healthy activities! I noticed that has offered a few suggestions to help resolve your issue. Was that the information you were looking for? If so, I invite you to mark s post as the solution.

Marking posts as solutions is a great way of thanking another community member while also highlighting their solution so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions here.

Catch you later!