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Sync issues Versa 2 and MyFitnessPal

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‎01-26-2021 11:18 - last edited on ‎08-19-2021 16:47 by Fitbit Moderator

‎01-26-2021 11:18 - last edited on ‎08-19-2021 16:47 by Fitbit Moderator

Ever since the versa 2 software update my data no longer syncs with MFP. Really frustrating. I've had this watch barely a year and this has happened 4 times now. Thinking of getting a new watch. Any suggestions on how to fix this issue in the meantime? (Tried disconnecting and reconnecting devices, didn't work) 

 

Moderator Edit: Clarified subject

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‎01-26-2021 11:34 - edited ‎01-26-2021 11:42

‎01-26-2021 11:34 - edited ‎01-26-2021 11:42

@Tanmikcon - MFP has had issues connecting to Fitbit in the past. Since they are NOT a Fitbit company, it is up to them to resolve any issues. I found this MFP trouble shooting link. Please check it out. You can also contact MFP Customer Service. A new watch will not necessarily resolve the issue.  

 

Edit: I’ve moved your post to Third Party Integrations. You are more likely to find other MFP users here. 

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