help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync issues with MyFitnessPal

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-01-2019 06:57 - last edited on ‎06-02-2019 07:57 by Fitbit Moderator

‎06-01-2019 06:57 - last edited on ‎06-02-2019 07:57 by Fitbit Moderator

My Fitbit account and my fitness pal will not talk to each other. I thought all along my calories and data from MFP were showing up on my Fitbit but that's not the case. How do I fix this? My fitness pal has access and everything is updated...

 

 

Moderator edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-02-2019 08:29

‎06-02-2019 08:29

Welcome to the Forums @Krazyashz.

 

Thanks for letting us know about this situation. Let me help you figure out what could be going on.

 

In this case I'd like to recommend that you try to follow the steps listed in this help article, those steps will help you disconnect the apps then, connect them again. That should help so that they start syncing correctly again. Do keep in mind that these integrations will not be syncing retroactively.

 

Let me know if you have any other questions on the matter.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎06-02-2019 08:29

‎06-02-2019 08:29

Welcome to the Forums @Krazyashz.

 

Thanks for letting us know about this situation. Let me help you figure out what could be going on.

 

In this case I'd like to recommend that you try to follow the steps listed in this help article, those steps will help you disconnect the apps then, connect them again. That should help so that they start syncing correctly again. Do keep in mind that these integrations will not be syncing retroactively.

 

Let me know if you have any other questions on the matter.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎06-02-2019 14:17

In response to LanuzaFitbit

‎06-02-2019 14:17

While this solution wasn't what I was looking for, I fixed it myself by UN-Linking my fitbit and my fitnesspal and RE-Linking them through My Fitnesspal only. I had my accounts linked for so long it just needed a good reset. No worries

Best Answer

‎01-24-2020 08:04

In response to LanuzaFitbit

‎01-24-2020 08:04

Hi, I have tried searching the community and have not found anything about my situation.

 

Purchased a Versa Lite yesterday and I have been using MFP for a while.  I tried to sync the two, nothing really happened.  I tried to "Revoke" MFP in the Fitbit app.  I went back in the MFP app and can reconnect with Fitbit, but when I am in the Fitbit app, I search for MFP and nothing even shows up from the search.  What am I doing wrong?

Best Answer
0 Votes