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Syncing issues with AllOfUs and Charge 4

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‎08-16-2021 07:43 - last edited on ‎09-22-2022 06:46 by Moderator Alum

‎08-16-2021 07:43 - last edited on ‎09-22-2022 06:46 by Moderator Alum

AllOfUs keep saying my Charge4 is not sync'd even though it is. Anyone out there having the same issue?

 

Moderator Edit: Clarified subject

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‎09-22-2022 06:50 - edited ‎09-22-2022 13:36

‎09-22-2022 06:50 - edited ‎09-22-2022 13:36

Hi there @Darthmole. Welcome to Community Forums.

 

I'd recommend you follow the instructions on How do I connect my Fitbit account with another app?. Some users usually find it useful to unpair and then pair both apps again to refresh the performance, if you already have them paired.

 

Also check on this article, What should I know about using my Fitbit device with the All of Us Research Program?.

 

If you continue having the same problem, please contact our Support Team or the third party customer service.

 

Have a nice day.

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‎09-22-2022 06:50 - edited ‎09-22-2022 13:36

‎09-22-2022 06:50 - edited ‎09-22-2022 13:36

Hi there @Darthmole. Welcome to Community Forums.

 

I'd recommend you follow the instructions on How do I connect my Fitbit account with another app?. Some users usually find it useful to unpair and then pair both apps again to refresh the performance, if you already have them paired.

 

Also check on this article, What should I know about using my Fitbit device with the All of Us Research Program?.

 

If you continue having the same problem, please contact our Support Team or the third party customer service.

 

Have a nice day.

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