help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing with one touch app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2022 06:48

‎10-11-2022 06:48

My Fitbit syncs to the OneTouch app but not to the Fitbit app.  I found 2 topics asking about the one touch syncing with the Fitbit app(9/27/22)  I followed what you said to do in your answer to these 2 topics but when I took my blood sugar this morning one touch did not sync to Fitbit.  I still had to type the number in on Fitbit.  I’d not know what I did wrong.  Could you give me some suggestions as to correct this?  Like one of the topics said one of the reasons I got the one touch I thought I read it would sync. Thanka

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-11-2022 07:01

‎10-11-2022 07:01

Hi, @Dwheatley! The OneTouch website has some good FAQs that might help you troubleshoot the connection. Looks like it's managed from the OneTouch side.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer
0 Votes

‎10-11-2022 11:19

In response to MakMak

‎10-11-2022 11:19

Hi there @Dwheatley. Welcome to Community Forums. @MakMak  , thanks for the support.

 

I appreciate the feedback and troubleshooting performed. I'd suggest to reconnect both apps by trying the following steps:

 

  1. Open the Fitbit app.
  2. Tap the Blood Glucose tile > Settings.
  3. Scroll down and tap Connected Devices & Apps.
  4. Tap OneTouch Reveal and agree to the consent.
  5. Log in to your OneTouch Reveal account using your OneTouch Reveal credentials.

Or as mentioned by @MakMak you can contact the third party customer service or our Support Team for further assistance.

 

Hope this helps.

Best Answer
0 Votes