Third Party Integration with Renew Rewards

[pw94dme]

My fitbit is not consistently syncing my activity steps accurately with Renew Rewards by United Health Care tracking system.  If anyone has experienced this issue and have discovered how to resolve it, please share!

[SilviaFitbit]

Welcome to the Community @pw94dme. Thanks for the details mentioned. 

I've shared your post with our Support team and they mentioned you had a case with them. I've reopened the case that you already had and they will continue assisting you. 

I'll be around if you need further assistance. 

[klmaish]

So I noticed when I walk and my Fitbit records it as steps,  it will appear in my phone app, then in FITBIT.COM and then sync with Renew Rewards.   

BUT......if I manually enter my steps as an activity because my battery died, I can see it in my phone, then in FITBIT.COM but won't show in Renew Rewards.

I hope you can help!!

[SilviaFitbit]

@klmaish A warm welcome to the Community. Thanks for the details mentioned. 

When you're in a Challenge for example, the steps that will count on it, are the ones that you tracked with your Fitbit or with MobileTrack which will work as a Fitbit device but using your app. I believe this would be the same for Renew Rewards and that's why your manually logged workouts aren't counting. However, you may want to contact Renew Rewards for more information. 

I'll be around if you have any additional questions. 

[NancyLingo]

I have this problem also.  

[NancyLingo]

I contacted Renew Rewards about my steps not showing up in Renew Rewards even though they show in my FitBit app and Inspire 2 device.Renew Rewards couldn’t help.  

[SilviaFitbit]

@NancyLingo Hi there. Thank you for the details shared. 

I'd encourage you to continue the communication with your HR which will be the one who can continue assisting you with the data that's not syncing to the Renew Rewards program. 

See you around.