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Trouble Syncing 3rd Party Apps

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‎12-20-2022 23:34 - last edited on ‎12-29-2022 16:46 by Moderator Alum

‎12-20-2022 23:34 - last edited on ‎12-29-2022 16:46 by Moderator Alum

Hi. I’m trying to connect Fitbit to 3rd party services such as LifeSum, PowerSync, etc. But when I get the Fitbit Login window, I’m stuck with the animated Fitbit logo (accounts.fitbit.com/…) The username/password is not loading.

I actually have the same problem when loading accounts.fitbit.com on Windows PC. I have tried different browsers on both iOS and Windows. I’m able to log in to the Fitbit app, but not through the third party apps. Any ideas?

 

Moderator Edit: Clarified subject

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‎12-29-2022 16:49

‎12-29-2022 16:49

Hi there @stianj. Welcome to Community Forums.

 

I appreciate this information shared. I'd recommend you check this article,  How do I connect my Fitbit account with another app?.

 

Also verify you have the latest Fitbit Firmware and OS for your mobile device.

 

Finally you can try to restart your device.

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