Trouble syncing Weight Watchers Activity points.

[Deb-N]

I am having trouble getting my fitbit to sync with activity points.  I will have 10,000 steps in a day but get no activity points?  any suggestions? I am signed uo through weight watchers.

Deb

Moderator edit: updated subject for clarity

[SilviaFitbit · Accepted solution]

@Deb-N A warm welcome to the Community! Please try unlinking and relinking the accounts. If you're still not seeing anything please contact Weight Watchers 

[K9dancer]

I've found that the activity points don't appear on the WW app till sometimes a couple hours after the fitbit sync. I find they are not all that accurate (giving me 20 AP for a day when I cycle to work and my work day) and barely any AP for a 1 1/2 hour run. I have decided to unlink the accounts till WW gets their act together and fixes the problem.

[JustMaxine]

Can anyone tell me how to unlink my Fitbit to my Weight Watchers account. I am not getting any points for my activities and I'm getting fed up!!

[JustMaxine]

How do you unlink?

[K9dancer]

They have issues and the points don't always appear right away. Yesterday mine took forever. If you still want to unlink, you have to go to your account settings on the WW site and click on the link where it says to syn devices with WW. Then you just click on the unlink icon and that should do it for you. Hope that helps.

[JustMaxine]

Thank you SO much!!