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UHC Renew Rewards - Steps Missing

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For some reason, my Charge 4 didn't sync my steps with the UHC Renew Rewards program for half of July and all of August, but is now working fine with all steps in September showing up (and previous months show up).  I've tried everything to "fix" the issue but can't get my missing steps to show.  I have the latest Fitbit firmware so not sure what to do now?

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Thanks for getting back to us and for letting us know that your Charge 4 didn't sync your steps with UHC Renew Rewards @ridemybyke.

 

Please contact your HR in order to see what can be done with those steps. 

 

Keep on visiting the forums. 

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you're right, she has to contact the HR

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