UHC Renew Rewards - Steps Missing - Fitbit Community

UHC Renew Rewards - Steps Missing

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ridemybyke

7 0 4

For some reason, my Charge 4 didn't sync my steps with the UHC Renew Rewards program for half of July and all of August, but is now working fine with all steps in September showing up (and previous months show up). I've tried everything to "fix" the issue but can't get my missing steps to show. I have the latest Fitbit firmware so not sure what to do now?

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AndreaFitbit

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

38502 2108 6530

Thanks for getting back to us and for letting us know that your Charge 4 didn't sync your steps with UHC Renew Rewards @ridemybyke.

Please contact your HR in order to see what can be done with those steps.

Keep on visiting the forums.

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

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eastinjoshual

5 0 0

you're right, she has to contact the HR

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AndreaFitbit

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

38502 2108 6530

Thanks for getting back to us and for your comment @eastinjoshual.

Keep on visiting the forums.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

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