09-28-2021 10:53
09-28-2021 10:53
For some reason, my Charge 4 didn't sync my steps with the UHC Renew Rewards program for half of July and all of August, but is now working fine with all steps in September showing up (and previous months show up). I've tried everything to "fix" the issue but can't get my missing steps to show. I have the latest Fitbit firmware so not sure what to do now?
11-12-2021 08:56
11-12-2021 08:56
Thanks for getting back to us and for letting us know that your Charge 4 didn't sync your steps with UHC Renew Rewards @ridemybyke.
Please contact your HR in order to see what can be done with those steps.
Keep on visiting the forums.
11-14-2021 07:39
11-14-2021 07:39
you're right, she has to contact the HR
11-15-2021 16:12
11-15-2021 16:12