04-08-2019
17:36
- last edited on
04-09-2019
07:38
by
MarcoGFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-08-2019
17:36
- last edited on
04-09-2019
07:38
by
MarcoGFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Unable to connect snapchat to Fitbit for the Bitmoji watch face, any suggestions?
Moderator Edit: Clarified Subject + Format.
04-19-2019 10:36
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-19-2019 10:36
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Mine got to 2% and stopped. I syncd several times. Changed the face to something else then back to Bitmoji, all I ever get is 2%.
04-23-2019 09:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



04-23-2019 09:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hello @TerryBJSR40, @SFREA113, @parad0xiate and @Sabriyah I hope you're doing well, it's nice to see you around.
First of all, I would like to apologize for the delay int he response. I appreciate you have come back after having tried to troubleshoot this situation. At this moment, many members of the Community have reported that uninstalling and reinstalling the app on their phones has resolved this issue on their side. However, if you're willing to try this, please sync your Fitbit device first, to avoid losing any data.
Give this a try and let us know the outcome!

04-25-2019 22:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-25-2019 22:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I cannot connect my clockface to Snapchat. I download the clockface Bitmoji and after that I go to settings on the clockface I hit connect. The link takes me to an error message EVERY TIME. This is so frustrating. Bitmoji and Snapchat are linked. I just can’t link the clockface to Snapchat. Like I said, the link just gives me an error message. Please help
04-28-2019 14:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-28-2019 14:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Having same issue with gibberish letters. Spoke to Fitbit on phone, told to contact snapchat. I uninstalled, factory reset. No luck.
Any resolution?
05-30-2019 11:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-30-2019 11:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
same problem with me. i'm on an android and i think that's part of the issue somehow

06-06-2019 05:59
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

06-06-2019 05:59
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I have completed all of these steps, but the Fitbit app still says it cannot find me.

08-26-2019 04:07
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-26-2019 04:07
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hi. I did all the steps. It's still can't connect
08-26-2019 04:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-26-2019 04:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
08-31-2019 12:26
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-31-2019 12:26
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Having exactly same issue. Reinstalled everything, reset watch... No cigar.
Android related?
09-13-2019 12:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-13-2019 12:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I had the same problem with white screen.
After activating two-factor-authentication on my Snapchat-account I was able to log in from FitBit.
09-14-2019 20:03
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-14-2019 20:03
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hi,
i have exactly the same problem. Bought the Versa lite watch for my son and tried to get the bitmoji clock face on his watch but it never works.
I had bitmoji linked to snapchat but every time I tried to connect Fitbit to Snapchat, it brings me back to the “log in to Snapchat” page again. Very frustrated.
please help If anyone knows how to fix this
09-23-2019 08:08
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-23-2019 08:08
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I'm also having a problem connecting to the bitmoji face.
It was working perfectly for a long time, but then I made some changes to my bitmoji and the picture didn't update on the watch, so foolishly I tried to change the clock face to a different one and back.
Now I just have the whirling wheel on my watch.
I've uninstalled and reinstalled Fitbit, checked for updates on all 3 apps and my phone, reset my watch, and even reset and made a new flippin' bitmoji avatar.
Still stuck on the "preparing to teleport" part of the process. I don't even get a percentage up!
😞
09-29-2019 05:44
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-29-2019 05:44
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Same here just a blank screen when you click connect to snapchat on the fit bit versa
Worked fine until I changed to a different clock and tried to go back to the bitmoji.
09-29-2019 05:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-29-2019 05:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
tried that it still doesn't work😣

09-30-2019 05:25
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-30-2019 05:25
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hi, can't find in Snapchat setting where it says connect to Fitbit.
09-30-2019 05:44 - last edited on 10-31-2019 13:19 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-30-2019 05:44 - last edited on 10-31-2019 13:19 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Thanks. I got it.
Be blessed,
Moderator edit: personal info removed

10-23-2019 04:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-23-2019 04:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Did those steps several times

10-24-2019 11:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-24-2019 11:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I can’t connect mine either. It gets to 86% and stops (if I’m lucky - sometimes it only gets to 25% or none at all!) Any help?

10-24-2019 14:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-24-2019 14:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Each time i tried to do the snapchat/bitmoji clock face
My fitbit fersa says it's not connected or turned on
When it is
How may i fix this?

10-25-2019 06:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-25-2019 06:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I've tried re install the snapchat and fitbit app. After that I can see the connect to Snapchat option, but the clock face setting just shows disconnected, waiting for connection without any further progress.
My watch is syncing well, I've tried reboot the watch. No use.

