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Unable to connect it to third party apps

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‎07-13-2020 12:26 - last edited on ‎07-17-2020 16:44 by Fitbit Moderator

‎07-13-2020 12:26 - last edited on ‎07-17-2020 16:44 by Fitbit Moderator

I'm having trouble syncing my fitbit to other apps such as myfitnesspal and strava. I have revoked all accesses on both apps and they still will not connect

 

Moderator Edit: Clarified subject

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‎07-17-2020 16:44 - last edited on ‎09-16-2024 12:38 by Fitbit Moderator

‎07-17-2020 16:44 - last edited on ‎09-16-2024 12:38 by Fitbit Moderator

@Emhibs A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they mentioned that you already have a case with them, please continue the communication through email. 

I'll be around if you have any additional questions. 

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