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Unable to connect it to third party apps

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‎07-13-2020 12:26 - last edited on ‎07-17-2020 16:44 by Fitbit Moderator

‎07-13-2020 12:26 - last edited on ‎07-17-2020 16:44 by Fitbit Moderator

I'm having trouble syncing my fitbit to other apps such as myfitnesspal and strava. I have revoked all accesses on both apps and they still will not connect

 

Moderator Edit: Clarified subject

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‎07-17-2020 16:44 - last edited on ‎09-16-2024 12:38 by Fitbit Moderator

‎07-17-2020 16:44 - last edited on ‎09-16-2024 12:38 by Fitbit Moderator

@Emhibs A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they mentioned that you already have a case with them, please continue the communication through email. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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