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Unable to sync NOOM and Fitbit

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‎08-21-2020 04:58 - last edited on ‎08-22-2020 16:23 by Fitbit Moderator

‎08-21-2020 04:58 - last edited on ‎08-22-2020 16:23 by Fitbit Moderator

Hi, I had NOOM integrating with FitBit, (pedometer only because it doesn't seem to integrate with anything else like exercise, water consumption, food diary, wiegh in... Or anything else). When FitBit didn't record my walk this morning because I accidentally started an upgrade, I thought I could just update the number of steps in NOOM and it'd integrate (because FitBit Inpsire HR doesn't have an update steps option). When it didn't work I thought if I unlinked them, uninstaller NOOM, it might let me update the steps in NOOM, which didn't work! Now my NOOM pedometer won't count steps at all nor integrate with FitBit. It seems like FitBit has seized its ability to do so (because the fine print and the bottom of the page in NOOM says its recording the steps from FitBit, but I. My attempt to unlink, I'd revoked NOOM but now I cannot get it to link again because there is no longwe functionality in FitBit or NOOM for me to do so). Could you please reset my FitBit to allow linking with NOOM? 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎08-22-2020 16:26

‎08-22-2020 16:26

@BernadetteJoy A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

 

I appreciate the troubleshooting tried prior to posting. Please try the following instructions to connect Fitbit to NOOM: 

 

  1. Log in to your account on the NOOM app or website 
  2. Find the section for connecting another account. This section is often called "Apps" or "Connect."
  3. Follow the on-screen instructions and log in to your Fitbit account when prompted.

As a side note, there's no need to reset your Fitbit because this integration will work between accounts. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-11-2021 18:00

In response to SilviaFitbit

‎01-11-2021 18:00

Hello,

 

I have done the same as the OP and now the apps will not link together. I have followed the previously mentioned steps but it does not link the 2 apps. Is there something else that can be done?

 

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‎01-13-2021 09:38

In response to MrsMcMahan

‎01-13-2021 09:38

I have tried and still can't get them linked

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‎10-25-2021 10:29

In response to bdp83

‎10-25-2021 10:29

I have this same issue. followed the instructions but my steps will not sync. Did you get a resolutions to this problem?

TIA

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‎10-25-2021 16:12

In response to Terrigrace

‎10-25-2021 16:12

No luck in getting the issue resolved.  Noom says it is a fitbit issue, but I don't think that is true.

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