08-20-2020 19:28
08-20-2020 19:28
My Withings scale has been syncing fine until early afternoon eastern standard time Thursday, August 20th, 2020.
I've disconnected the link and tried resynchronization and if doesn't appear to pick up any new data/unsynchronized data.
Would anyone know if there's a current outage?
Answered! Go to the Best Answer.
08-24-2020 13:53
08-24-2020 13:53
Those docs make it look like the auth changes occurred back in July for the advanced API. The switch to Oauth2 happened years ago
https://developer.withings.com/oauth2/release.html
If they're now requiring additional headers for https://developer.withings.com/oauth2/#operation/measure-getmeas I could understand, but providing the access token in the headers is a pretty standard implementation and within RFC spec for endpoints requiring auth.
08-24-2020 14:43
08-24-2020 14:43
FYI @KateFitbit Just to make sure you are tagged somewhere on here for an Alert. Thank you!
08-24-2020 17:19
08-24-2020 17:19
I also just bought a Withings scale specifically to link it to my Fitbit. The scale arrived today. And now it doesn't sync with Fitbit. Sad... anyone found a solution/workaround?
08-24-2020 18:32
08-24-2020 18:32
Would have figured they would have responded to this today = /
08-24-2020 18:37
08-24-2020 18:37
08-24-2020 18:37
08-24-2020 18:37
That is the way they have always rolled no response
08-24-2020 18:48
08-24-2020 18:48
08-25-2020 05:23
08-25-2020 05:23
Experience the same here! Unlinking and linking does not have any effect.
I hope this is an issue and not something permanent like they want you to use only Fitbit scales.. Hopefully someone from Fitbit can tell us the status?
08-25-2020 06:13
08-25-2020 06:13
Rather than waiting for Fitbit, I looked for other solutions and I can now confirm that an alternative syncing method is still working, i.e. through https://www.weemple.com/weightnet
This is for new data only, for historical measurements you need the paid Weighthub app by weemple.
08-25-2020 07:12
08-25-2020 07:12
How long does Weemple take to gather the data? I tried it right now and it doesn't seem to be doing anything....
08-25-2020 07:56
08-25-2020 07:56
Same problem does not connect
08-25-2020 08:01 - edited 08-25-2020 08:04
08-25-2020 08:01 - edited 08-25-2020 08:04
@nice_home if you connect correctly and followed these steps:
It then should not take long before you see the results in your Fitibit-app after you stepped on the scale and refreshed the app 😀
08-25-2020 08:28
08-25-2020 08:28
This seems to work for me with some time delay (maybe 1 hr or so?) for the data to populate. Thanks!
08-25-2020 08:55 - edited 08-25-2020 14:55
08-25-2020 08:55 - edited 08-25-2020 14:55
Hello!
Thanks to mention WeightNet. This free web app synchronize every minute. But only the new measurements. Is possible that there is a delay on the source cloud notification, but usually there isn't with Withings and Fitbit. Please make sure that you are connected on the right account on both website (source and target) during setup.
Recently there was an issue with the Fitbit API servers, maybe the delay or the missing sync was caused by this.
I tested now the API connection from Withings to Fitbit, and it worked.
Have a nice day!
Marco
Weemple
08-25-2020 09:29
08-25-2020 09:29
I've been messaging with Fitbit customer service and they just now told me they were creating a ticket to have this issue addressed.
08-25-2020 13:31
08-25-2020 13:31
Here's the thread on the Withings side:
https://support.withings.com/hc/en-us/community/posts/360011600338
08-25-2020 13:36
08-25-2020 13:36
Feel free to retweet if you'd like to help get their collective attention:
https://twitter.com/chriswithers13/status/1298358325990567936
08-25-2020 14:21 - edited 08-25-2020 14:22
08-25-2020 14:21 - edited 08-25-2020 14:22
i retweeted. this. thx
by the way customer suPport mailed me on twitter to try this.
It doesnt work for me... @android10 and app was already uptodate
Withings Healthmate is linked to your Fitbit account. If you're using the Fitbit app, try logging out and force close the app. Make sure that your phone and Fitbit app software is updated. Next, reboot your phone and log back in. After this, please try to revoke the access and link it again using the tips on the link provided
08-25-2020 17:27 - last edited on 01-22-2021 18:09 by LiliyaFitbit
08-25-2020 17:27 - last edited on 01-22-2021 18:09 by LiliyaFitbit
Thank you.
I tried too and now they finally have responded to you.
Hopefully we will see a post to fix the problem soon.
Moderator edit: format
08-26-2020 00:12
08-26-2020 00:12
This problem is now back. Last sync was august 20th. Is it on the Fitbit or Withing side?