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Unable to sync or setup Withings scale

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My Withings scale has been syncing fine until early afternoon eastern standard time Thursday, August 20th, 2020.

 

I've disconnected the link and tried resynchronization and if doesn't appear to pick up any new data/unsynchronized data.

 

Would anyone know if there's a current outage?

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452 REPLIES 452

Just adding myself to this mess. Stopped working for everyone I'm guessing. A long outage. Spoke with support. Obviously we just have to wait I guess 

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I logged out of the scale app and back in and it worked.

Dawn
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What do you mean the scale app how does this resolve the problem that ita fitbit not syncing? Sorry i might just be being stupid lol

Sent from my Samsung Galaxy smartphone.
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The HealthMate app.

Dawn
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I have tried this but i believe the problem is on fitbits side rather than withings but withings say they are trying to fix it and are aware of the issue



Sent from my Samsung Galaxy smartphone.
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This is the push I need to move completely to Withings...  I love the new ScanWatch!  Bye bye fitbit

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It looks brilliant!!


Sent from my Samsung Galaxy smartphone.
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Wow!, Veeeeery nice watch.  Fitbit: you just lost me, I was waiting for Sense, well, not anymore... As soon as Withings ScanWatch is available, I'll buy it. 

 

I'll let you know when it's in my wrist.

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My health mate app has never stopped logging my weight. Its just not
syncing with the fitbit app since Aug 19th.
Yes, the Scanwatch looks great and won't need to struggle trying to see the
time!
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@Fitbit I've had the same problem since August 20th. My Withings scale is syncing to MFP just fine but stopped syncing to FitBit. Nutrition, activity, and water intake are all syncing from MFP to FitBit but not weight, so I can't get weight to register from Withings OR from MyFitnessPal. I have been a FitBit user for 6 years and have used FitBit as my primary health tracking app but will have to give it up if bugs like this are never addressed. Reading this thread is the same as many other threads - either no response at all or no fix. I've done the linking and unlinking and restarting thing so many times and it never solves the problem. I want to be continue as a FitBit customer but stuff like this is pushing us away. Help!

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Same exact thing starting August 20th!

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fitbit no suport, weemple cant make an account error,

Guess ill sell my new fitbit also and buy another brand.

scanwatch looks dope!

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@rubz "weemple cant make an account error". What do you mean?

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Same here. Worked fine (latest update received on Aug 20) then nothing. Unlink, relink, no data coming to the Fitbit dashboards. 

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Come on @Fitbit @KateFitbit !

 

Will you start to listen to your community and communicate please?!

We are so upset about all this!

You really don't care about your customers, we can no longer trust you!

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While I appreciate the frustration, this is a very minor inconvenience. It many not be ideal to manually enter you weight, but is it really worth threatening to move away from Fitbit.  I was a long-time Fitbit user and moved to Withings a little over a year ago, I bought the Steel HR Sport 3. I wanted more of a watch versus having to wear both a watch and activity tracker. While the Sport HR is fine, the difference is step counting is significant compared to Fitbit and my apple phone. The Sport HR was consistently 20% less steps on average compared to my Fitbit and apple phone. Additionally, the screen was small and almost impossible to read, and most activities had to be started from the watch. Considering the difficulty in reading the screen it was not ideal. Not to mention, the stats were somewhat lacking. I'm back to Fitbit and very happy. I have a Versa2 and love the additional insights and stats Fitbit provides versus Withings. I'll live with a minor integration problem to have a better overall device and user experience. 

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@bones5050 wrote:

While I appreciate the frustration, this is a very minor inconvenience. It many not be ideal to manually enter you weight, but is it really worth threatening to move away from Fitbit.  I was a long-time Fitbit user and moved to Withings a little over a year ago, I bought the Steel HR Sport 3. I wanted more of a watch versus having to wear both a watch and activity tracker. While the Sport HR is fine, the difference is step counting is significant compared to Fitbit and my apple phone. The Sport HR was consistently 20% less steps on average compared to my Fitbit and apple phone. Additionally, the screen was small and almost impossible to read, and most activities had to be started from the watch. Considering the difficulty in reading the screen it was not ideal. Not to mention, the stats were somewhat lacking. I'm back to Fitbit and very happy. I have a Versa2 and love the additional insights and stats Fitbit provides versus Withings. I'll live with a minor integration problem to have a better overall device and user experience.

People can be so ridiculously over the top sometimes. For starters, this is a third-party integration issue, which means it may be Withings that's having the troubles (they did go back and forth being a Nokia company, might have had some effect, who knows). Secondly, there are apps like MyFitnessPal and IFTTT which can bridge the gap, or registering with Weemple seems to be a fix as well. Honestly it's not a big deal. Granted, I keep coming on here because I want to know when the two companies get talking again, but in the meantime, life goes on. And by the way, I'm going to guess a Fitbit Aria scale is a cheaper solution than is a new tracker from some other company.

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Weemple WeightNet exists because Fitbit and Withings (and others) allowed this, and for free.

 

Maybe currently they are busy with new releases and product upgrades.

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