Unable to sync tracker with healthy 365

[Boazling]

Hi when I tried to sync, the app healthy 365 says that the mode of tracking is tied to another account. It appears that my charge 2 is still tied to an old account. Please advise how to reset the charge 2.

[AlvaroFitbit]

@Boazling Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that you can't link your Fitbit account with your Healthy 365 account. Not sure if this is a new device or if you have an old Healthy 365 account. If it is the latter then you will need to remove that account from your account by going to your Fitbit account through the website. If it is the first one then maybe you will need to contact the previous owner. Still any restriction from that app should be consulted with their support team. 

Let me know how it goes!

[ClaraNg]

Hi, Are you able to solve the problem? Please show me how as I have the same issue. Thank you

[SilviaFitbit]

@ClaraNg It's nice to see you on the Community. Sorry for the delayed reply. 

Thanks for the details mentioned. There are tons of apps that use our Open API to integrate their service with ours. The best way to tell if an app is compatible with Fitbit is to go to the third-party site (or app) and poke around their settings to see if you can connect Fitbit. You can also browse their site for information or contact the app owner and ask if they integrate with Fitbit.

I'll be around if you have any additional questions. 

[sukusupremo15]

Hello.. Are you able to resolve this issue. 

I am also having the same problem. Not sure where to unpair Fitbit from Healthy 365.

[Boazling]

I think only solution is for the previous owner to pair to something else.

Moderator Edit: Personal info removed

[sashy]

Have you found a solution? I’ve tried to reset the Fitbit, even delete the healthy 365 app from previous owner. But all methods do not work. 

[sashy]

Hi. Did you solve the issue? 🙂

[Boazling]

Yes this is resolved.

Moderator Edit: Personal info removed