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Unlink error Fitbit and Nutracheck

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‎02-13-2020 06:18

‎02-13-2020 06:18

Hello

 

Please can someone help me.

 

I was having problems with Fitbit syncing with Nutracheck and found some great advice on here of what to do about it.  I followed the advice and revoked access from Fitbit and now whenever I try to unlink in the Nutracheck app it's giving me an error so I can't relink the apps together.

 

Can anyone help me please? I have tried to uninstall and reinstall both apps but nothing is working.

 

Many thanks.

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‎02-20-2020 12:13 - edited ‎02-20-2020 12:13

‎02-20-2020 12:13 - edited ‎02-20-2020 12:13

@SunsetRunner Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for the details mentioned and the troubleshooting tried. 

 

The most standard troubleshoot across all integrations is to unlink the connection from both sides (Fitbit and third-party side), then link the accounts again. Since you've tried unlinking both accounts but your apps are still not syncing, please contact Nutracheck and they will continue assisting you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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