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Versa 3 not syncing to Strava

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‎04-20-2022 12:22 - last edited on ‎04-26-2022 16:03 by Fitbit Moderator

‎04-20-2022 12:22 - last edited on ‎04-26-2022 16:03 by Fitbit Moderator

My Versa 3 which is only 4 months old will not sync to strava running app.. I have shut it down , done factory reset,  closed both app for a hour, logged in and out, very annoying... please advise 

 

Moderator edit: added label

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‎04-20-2022 20:03 - edited ‎04-20-2022 20:04

‎04-20-2022 20:03 - edited ‎04-20-2022 20:04

Probably saying the obvious: are you runs recorded with GPS? Also are you using the running exercise or something like workout?

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‎04-26-2022 16:03

In response to Rufous44

‎04-26-2022 16:03

Welcome to the Fitbit Community, @Mooneyr.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

Please make sure to have linked your Fitbit and Strava accounts. For instructions, please visit this article.

 

Note that the following types of activities won't sync to Strava:

  • Non-GPS activities
  • Previous activities that weren’t tracked by Strava
  • Duplicate activities (if you already recorded an activity with Strava, a Fitbit activity that occurs at the same time won't sync)

 

If your activities still don't sync, please revoke access between Fitbit and Strava and link them once again.

 

@Rufous44 Thank you for your support.

 

Have a nice day.

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