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Fitbit won't sync with Virgin Pulse accounts

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‎04-26-2022 03:18 - last edited on ‎04-26-2022 17:59 by Fitbit Moderator

‎04-26-2022 03:18 - last edited on ‎04-26-2022 17:59 by Fitbit Moderator

Me and my coworkers can not get are Fitbit to sink to are virgin pulse accounts we tried everything we keep having to disconnect and reconnect everyday to get step . Was hoping for some help.

 

Moderator Edit: Clarified subject and updated label

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‎04-26-2022 04:02 - edited ‎04-26-2022 04:17

‎04-26-2022 04:02 - edited ‎04-26-2022 04:17

Hello @Mpritchard68 

I found this great article that might help resolve the issue here: https://virginpulse.zendesk.com/hc/en-us/articles/204837606-How-to-connect-Fitbit-to-Virgin-Pulse 

i would also try the steps provided here if the article above doesn’t resolve the issue: https://virginpulse.yonyx.com/y/conversation/?id=e4237b20-cc09-11e4-84ba-bc764e1116a6

Hopefully this will give you the solution to the syncing issues you are having.
Please let me know if it helps. 😃 Happy Stepping!

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