help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 not syncing with Strava

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-28-2025 18:07 - last edited on ‎04-17-2025 10:57 by Fitbit Moderator

‎02-28-2025 18:07 - last edited on ‎04-17-2025 10:57 by Fitbit Moderator

I have had no success syncing since early Jan from Fitbit to Strava, each one saying its the other fault. Fitbit says my watch is syncing, and Strava issue, while Strava says it sits with Fitbit? I have reset and reloaded both apps multiple times. I feel that it may be to do with the Fitbit going to Google, but not sure. It is ridiculous manually uploading activity when it synced previously no issue. Any one else? 

Moderator Edit: Clarified subject and updated label

Best Answer
Labels:
3 REPLIES 3

‎03-02-2025 04:48

‎03-02-2025 04:48

Hi there, @LeanneE18. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is not syncing with Strava. I understand your concern, we're here to help you! 

As you mentioned, I've seen you contacted our Support Team after posting here and they've already assisted you. Nevertheless, please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for this issue. Stay tuned to your inbox!

Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎03-02-2025 05:06

‎03-02-2025 05:06

I am the exact same. Since christmas (roughly) my firbit isn't syncing with strava. Strava have blamed fitbit and I've had no answers from Fitbit yet.

Best Answer
0 Votes

‎03-29-2025 08:42 - edited ‎03-29-2025 08:43

In response to ashdonohoe

‎03-29-2025 08:42 - edited ‎03-29-2025 08:43

did this ever get resolved? Fitbit stopped syncing to strava. I also find it silly to manually upload files since it was already working previously.

Revoking access and adding back in didn't do anything either. Fitbit also was having trouble connecting with my pixel watch 3 after logging out an logging back in.

Would think that the integration between the two would be seen less since they are made to work with each other. 

Best Answer
0 Votes