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Versa 3 recording too many calories

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‎01-22-2021 00:09 - last edited on ‎01-23-2021 03:43 by Fitbit Moderator

‎01-22-2021 00:09 - last edited on ‎01-23-2021 03:43 by Fitbit Moderator

My versa 3 has suddenly decided to start recording a massive amount of calories . I woke op this morn ok my and apparently I've already burned 2200 calories overnight! Usually I'd be lucky to burn 400 ! It all started when i.paired steps to my fitness pal . Does anyone have any ideas please? Thank You 

 

Moderator Edit: Clarified subject

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‎01-23-2021 03:42 - edited ‎01-10-2024 11:57

‎01-23-2021 03:42 - edited ‎01-10-2024 11:57

Hi there @Ajamtart, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 3.

Note sometimes if you're not using your watch but you have a third party app associated to your Fitbit account, is possible that the activities logged in the third party account are syncing AZM through your Fitbit account (it will definitely add calories too), even when is not showing steps.

To explain this, I have tested it on my dashboard and this is the final result: I logged an activity using MyFitnessPal and today I haven't synced any steps from my Fitbit device. I should not have active minutes (for this I used my Charge 2 which calculates active minutes not AZM), and as you can see on the screenshot, I have the same amount of active minutes and calories that the activity I logged on MFP.

 

Example of Active minutes.png

 

Can you check this?

I've moved your post to Third-Party Integrations for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-23-2021 03:42 - edited ‎01-10-2024 11:57

‎01-23-2021 03:42 - edited ‎01-10-2024 11:57

Hi there @Ajamtart, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 3.

Note sometimes if you're not using your watch but you have a third party app associated to your Fitbit account, is possible that the activities logged in the third party account are syncing AZM through your Fitbit account (it will definitely add calories too), even when is not showing steps.

To explain this, I have tested it on my dashboard and this is the final result: I logged an activity using MyFitnessPal and today I haven't synced any steps from my Fitbit device. I should not have active minutes (for this I used my Charge 2 which calculates active minutes not AZM), and as you can see on the screenshot, I have the same amount of active minutes and calories that the activity I logged on MFP.

 

Example of Active minutes.png

 

Can you check this?

I've moved your post to Third-Party Integrations for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes