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Versa not syncing with My Fitness Pal

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‎11-25-2022 09:47 - last edited on ‎02-14-2023 17:12 by Fitbit Moderator

‎11-25-2022 09:47 - last edited on ‎02-14-2023 17:12 by Fitbit Moderator

Hi, 

For the past two days the calories and steps on my FitBit app won’t sync with My Fitness Pal app. I have a FitBit Versa and have an iPhone 12 mini. I have tried almost all possible solutions. The apps are connected, I’ve uninstalled and reinstalled the apps, I’ve logged in and out. Please can someone help? 

 

 

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‎11-27-2022 23:13

‎11-27-2022 23:13

Did you reconnect your Fitbit account and MyFitnessPal? I have an excerpt of what to do below

 

1. Sign into your Fitbit dashboard.
2. Click the gear icon in the upper right corner and select "Settings" from the drop-down menu.
3. On the left side of your screen click "Applications."
4. Under MyFitnessPal, click "Revoke Access."
5. You can then re-link the two accounts by going to: http://www.fitbit.com/apps/myfitnesspal.

After relinking, you can verify that your accounts are syncing by using one of the following data points:
1. On Fitbit you can check for your meal summary and logged activities from MFP.
2. On MyFitnessPal, go to "My Home," then "Check-In." You should see your weight, Fitbit Steps, and Fitbit Sleep Minutes. 

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