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Vitality skipped points from Fitbit

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‎03-15-2022 13:24 - last edited on ‎03-15-2022 14:40 by Fitbit Moderator

‎03-15-2022 13:24 - last edited on ‎03-15-2022 14:40 by Fitbit Moderator

I have my FitBit synced to my Vitality app - I received the right points on 3/11/22 and 3/14/22, but nothing from my steps on 3/13/22. Help!

 

Moderator edit: updated subject for clarity

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‎03-15-2022 14:40

‎03-15-2022 14:40

Welcome to the Fitbit Community, @LJHelt.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

In this case, your Fitbit device might not have reset your information on 3/13/22. If this is the case, I would recommend performing a restart by following these instructions. Then, please continue monitoring your device and if you have this problem again, please let us know.

 

Have a nice day.

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‎03-24-2022 00:26 - edited ‎03-24-2022 21:38

‎03-24-2022 00:26 - edited ‎03-24-2022 21:38

Your Vitality points should reflect on your Vitality Points Tracker within four days of completing a Vitality activity. Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners

 

MyMorri

 

Moderator edit: format

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