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WW won't sync with Fitbit Charge 3

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‎08-27-2019 10:35

‎08-27-2019 10:35

My Fitbit Charge 3 will not sync with my weight watchers app.  I have deleted the Fitbit app from WW and reconnected it several times.  Sometimes this works, sometimes it doesn't.  I can see the two are linked on my Fitbit.com.  This is so frustrating.

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‎08-28-2019 11:09

‎08-28-2019 11:09

Welcome to the Community @sjsmith0918. I appreciate the troubleshooting tried and the details mentioned. 

 

In this case, I would like you to contact Weight Watchers support regarding this issue, they will continue assisting you. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-29-2019 03:30

In response to SilviaFitbit

‎08-29-2019 03:30

I had contacted WW before I called Fitbit. Neither solved the issue. I have been able to delete both apps and start over. Sometimes this works for awhile and then becomes disconnected again.

Sent from my iPad.
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‎08-30-2019 13:07

In response to sjsmith0918

‎08-30-2019 13:07

Thank you for getting back @sjsmith0918. Sorry for the delayed reply. 

 

I have shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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