Weight Watchers App - Double counting Activity points & Steps

[Apples2918]

Hi All,

I think my WW app is double counting, it is counting my steps and also counting my activity which is included in my steps! Has anyone experienced this? if so can you help!!

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hello there @Apples2918, nice to see you again in the Fitbit Community! I was reading you are experiencing troubles to with your points in Weight Watchers.

I've seen this concern before with Weight Watchers, since when you walk, your tracker will start reading automatically an exercise due to SmartTrack (If is available the model you have), or even when you logged an exercise directly on your Dashboard counting this as points, even when the steps are for the same activity. So WW will give you point for your steps and for your exercise.

However in this case, we do not have access to the points earned in WW, it would be recommendable to contact WW customer support for more details.

1. US or Canada: 1-800-651-6000 or http://www.weightwatchers.com/help/contactus.aspx.
2. UK: 0345 3451500 or at uk.help@weightwatchers.co.uk.

See you around and let me know if you have other questions.

[camelia-martin]

It's 2020 and i am still having this issue. Activity classing as a separate event to my steps, even though my steps ARE my activity!

[SweeneyFit]

I am experiencing the same thing.