Weight Watchers syncing and un-revoking access

[auryn24]

Hi all.  I'm hoping someone can help me.  My WW (Weight Watchers) app stopped receiving information from FitBit (I have just read that WW is having problems on their end, but I didn't know it at the time).  I decided to disconnect FitBit from WW and try to disconnect it everywhere, so I could start fresh and see if it would start sending my info to WW.  Well, on my FitBit dashboard, I revoked the WW app's access.  The problem is now that WW is no longer showing up in the dashboard as a third party app.  I have reconnected through WW, but it isn't asking for my FitBit credentials, as it did before.  How do I UNrevoke the WW app.  I want to allow it as a third party app again.  Anyone?  

[Lina36]

Hi! I've been having the same exact problem as auryn24 and all of you
I couldn't get my Fitbit to sync into my WW app so I disconected and revoked the access. The WW is no longer showing in the dashboard as a third part app. Tried to contact both parties, fitbit people said I have to connect with WW customer services, and these say it is the Fitbit website problem! I am really getting lost. So if anyone solved this problem please let me know

[auryn24]

Well, I was finally able to re-log in via WW and WW ask for my FitBit credentials. I'm now logged in everywhere, but not getting activity points. WW did tell me that they are working on the issue between WW and FitBit.

Sent from my iPhone

[Sarinake]

hi, 

Is your problem solved with reconnecting WW tot Fitbit??

Because I have the same problem and can't seem to reconnect!

Thx

[SilviaFitbit]

@Sarinake It's nice to have you here! Please unlink and relink both accounts to see if you get them syncing again. Also, make sure that you're doing this procedure to link them. 

Keep me posted. 

[Sarinake]

Hi, Thanks!

I've tried this about 100 times. But still not working. 

If I open W.W they say Fitbit is connected but if I look at my settings -> applications.. I can't see weight watchters... and I'm not getting anything from fitbit in my W.W account.

x

[SilviaFitbit]

@Sarinake Thanks for the troubleshooting that you've done. In this case, I would like you to contact Weight Watchers directly. 

Hope this helps. 

[melwolfe88]

So, once we revoke access there is nothing on your end that can re-allow access?  Weight Watchers doesn't ask for my credentials now but it's showing up on their end but it had stopped working.  I revoked access, cleared all browser history but now when I disconnect on WW end and then try to reconnect it doesn't ask for FitBit credentials so it's not really linked.  

I also keep checking the FitBit applications and it's no longer showing up there.

[Alockhart84]

I somehow revoked access to weight watchers on mine, and cant figure how to grant access to it again

[SilviaFitbit]

@Alockhart84 It's nice to see you around! You can link Fitbit with Weight Watchers by doing this procedure. 

Hope this helps. 

[jpilch]

I am also having this issue....I accidentally revoked my access and now cannot get it back.  Following the moderators steps did not work

[FindingTeresa]

I too am having this same exact problem.  Completed the steps the moderator suggested several times to no avail.  FitBit says call WW.  WW says call FitBit.  Very frustrated and disappointed.

[Tkrafft]

I know this is an old thread, but I am currently having the same issues. Has any progress been made on it?

[AngelaMa]

Hello @Tkrafft It's great to see you around! Have you tried to revoke access from WW to Fitbit and then link them again? 

Let me know how it goes! 🙂 

[Tkrafft]

I contacted WW and while they were not helpful, I was able to finally figure it out. I had to disconnect and revoke access from both my phone and the computer !

[AngelaMa]

Hi @Tkrafft, hope you are having a wonderful day! 🙂 Thanks for sharing your troubleshoot, I'm glad to know that after revoking access from your phone and computer your information is now syncing to your WW app.

Thanks for stopping by, see you around!

[Sharirohde]

I had the same problem, I had disconnected everything, deleted and reloaded apps, and still nothing.  Found this info in another thread...IF YOU HAVE AN ARIA CONNECTED TO YOUR WW ACCOUNT, disconnect that as well.  Then connect your fitbit on the WW website and it will ask permission to access the fitbit information.  Now it shows up in my fitbit settings as an application that fitbit allows access to.  Everything is syncing again.  Dont forget to reconnect your ARIA as well!  Good luck, I hope this works for you, it was a frustrating few hours for me!

[Tkrafft]

Thanks for your response! It took me so long but I was able to get it to sync! I was doing it all from my phone initially but had to disconnect from my computer too- and then reconnect and it worked. Thanks for your reply!

Sent from my iPhone

[csartor]

I'm having this exact same problem. I've tried hundreds of times unlinking and relinking my weight watchers account with my fitbit account (both online and in the apps) using the procedures suggested here, and it's not working. Even though my weight watchers account says it's connecting me, when it goes to connect, it doesn't take me through the fitbit authorization procedure (it doesn't ask fitbitt to authorize or ask for my fitbit login info, etc.). Then weight watchers says it's connected but the weight watchers app doesn't show up in my fitbit account as an approved app. I'd appreciate any assistance you can give me. Thanks!

[Brendajake]

I am having the same exact problem! How do I Un-revoke the WW app access? Please help!