Charge 3 not linking to MyWellness app

[Joanne_R.]

Hi everyone, 

I am a new user to fitbit, I have a fitbit charge 3 and I am also a member of a gym which works with the mywellness app. The mywellness app tracks all the classes and workouts I do via a membership card, swiped when using the machines. I have linked the app to my fitbit account and both look like they are linked correctly (they are showing up in the right places to be authorised), but the fitbit does not look like it is talking to the app as I have done 2 workouts this week which are not showing on my fitbit accounts 'workouts this week' section, they were part cardio part weights, but the wellness app tracked them. Does anyone know how I can get this to work properly? 

Thanks 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @Joanne_R., it's nice to see you around here! The first thing I'd recommend is that you try to disconnect the apps and then connect them again. You can click here to see the steps on how to disconnect the apps.

According to the integration MyWellness will have access to the following data from your Fitbit account:

• Food logs 
• Water Intake
• Weight
• Activities and exercise

Since this integration is not among our official apps, the information we have available is very limited regarding how far MyWellness goes to retrieve data from your account. Although based on what I know for other integrations; my recommendation is to use your tracker to read your exercise due to the heart rate data. Keep in mind that third party integrations doesn't have access to this information, which may caused variations on your calories burned. However it is important to consider what type of activity you are doing as this will have an impact on how your tracker is recording your information.

I've moved your post to the Third-Party Integrations as the topic is more related here.

Let me know if you have any further questions.