Weight sync from Yunmai is wrong values.

[dboi88]

 All the values for weight show in fitbit 0.2-0.4kg off from the recorded value in Yunmai. Doesn't seem to be a rounding issue due to the large discrepancy. Anyone know why this might be?

[Rich_Laue]

Have you contacted Yunmai yet? They are the ones that control what gets sent to Fitbit. 

They are also the party that controls your Yunmai data .

[Kcampbellinmdr]

I’m having the exact same problem! Off by like 0.2 pounds.  The auto sync is working, but the amount is different. Very strange. 

[dboi88]

I've discussed with yunmai a number of times and they state that they
simply send the results to fitbit and are adamant that fitbit are changing
the value on their side. I do believe them.

[Rich_Laue]

Then it would be time to contact Fitbit letting them know what Yunmai says.

I'll repeat as fellow Fitbit users we do not have access to what goes on internaly

[dboi88]

Unfortunately FitBit couldn't care less about the matter and have refused
to investigate. They have tried to claim it is an issue with the Galaxy S9
which is not supported but that has been their default response to every
issue i've had. (Completely ridiculous to be honest, one of the biggest
selling phones of 2018 is still not supported 6 months after release)

[Rich_Laue]

If you go to the device compatability page you will see that over a month ago the S9 was added to the compatability list, but if that was the case, then the weight would be correct on the web at https://www.fitbit.com/weight. 

The S9, based on having over 6 friends with this phone, I feel it has always been compatable but Fitbit still needed to do it's testing before it can be certified.

[dboi88]

@Rich_Laue Yep I argued with them for days that it had nothing to do with the S9 and their excuses made no sense but they literally refused to help with it and just kept repeating 'your phone is not supported' which is the same response they gave to the fitbit refusing to connect for over 3 weeks after the battery went dead and issues with the autodetect functions for swimming. I hadn't noticed that they had now listed the S9 to be supported so I will contact them again, hopefully they won't be able to fob me off anymore.

Cheers

[Kcampbellinmdr]

I’m having the same problem and I’m using an iPhone 6S. 

[LanuzaFitbit]

Hello @Kcampbellinmdr, @dboi88 and @Rich_Laue.

@dboi88 Thanks for sharing what you were told from Yunmai's end. Indeed, as you mentioned, the phone shouldn't have anything to with the data being different once it reaches Fitbit. 

There is a possibility that it could be that something is off during the connection. Let's try to disconnect the two apps and then connect them again and see if that helps the data cross over without any changes.

Look forward to your reply.

[Kcampbellinmdr]

I did not have a chance to try this fix yet. But for the last three days, suddenly the correct data has been syncing over. Perhaps someone,somewhere, actually investigated and fixed the issue? Fingers crossed!

[dboi88]

I've not been able to either, I've not been able to re-sync Yunmai to test
and am currently working with them on that. Hopefully it is fixed. I'll
also report back when I get it re-synced. To be honest based on my dealings
with FitBit so far it would not surprise me at all if they had fixed it and
claimed nothing was wrong in the first place.

[LanuzaFitbit]

Hello @Kcampbellinmdr and @dboi88.

@Kcampbellinmdr Thanks for the good news. Glad to read that everything seems to be working correctly.

@dboi88 Please do keep in mind that these apps are created by the third-parties themselves so we're not entirely able to pinpoint what could be the issue. Sometimes there can be connection issues between the apps because the apps are not on their latest versions on the user's end. So that is a possibility.

Let me know if there is anything that I cqan help you with.