Whatsapp phone messages not being displayed on my Fitbit

[PMAGGIE]

My Android phone is set up so that any Whatsapp messages received are displayed on my Fitbit.  This is no longer happening.  Anyone know of a reason for this?

[LiliyaFitbit]

Welcome to the Fitbit Community, @PMAGGIE.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with receiving Whatsapp notifications from your Android phone on your Fitbit device. Usually a missing requirement is the cause and I recommend checking the following article with useful information for the Android users:  What should I know about using the Fitbit app on my Android device?

You can confirm the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists. 

Let me know how it goes. 

[PMAGGIE]

Unfortunately having no luck with this at all - am giving up now as the
time I'm wasting on trying to sort it out far outweighs any benefits.  
I can't understand why it was working but has now stopped!  Thank you
very much for your help.

Moderator edit: word choice  

[LiliyaFitbit]

Hi @PMAGGIE, thank you for your reply. 

Thank you for your efforts to resolve the issue. I understand that this can be very frustrating. I would like to confirm that our team is aware of it and we're working to identify a resolution as quickly as possible. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. I appreciate your patience and understanding while we work to improve your experience. 

Let me know if you have further questions. 

[PMAGGIE]

It did start working again for a few hours one day last week - then stopped again!!  

[LiliyaFitbit]

Hi @PMAGGIE, thank you for your reply. 

I appreciate the information that the notifications started working for a few hours last week, but stopped working again. We’re working to resolve the issue and hope to have a fix soon. I appreciate your patience and look forward to getting you back on track.

I'll be around.