Wrong imported data from Sole Treadmill App

[GaryW50]

I purchased a Sole F63 treadmill earlier this month. I has two apps associated with it that can export your workout data from the app to Fitbit. 

However, when the data that is exported from those apps to my Fitbit, distances and speeds are incorrect.

For my workout yesterday June 22, according to both Sole apps I walked 2.53 miles at an average speed of 3.8 miles per hour (images attached)

When I reviewed the imported data on my Fitbit, it shows I walked 4.04 miles at an average speed of 6.1 miles per hour (image attached).

Has anyone else experienced this type of issue when using the Sole apps or similar?

If so, what was the fix?

Moderator edit: added label

Moderator edit: updated subject for clarity

[Rich_Laue]

Hi @GaryW50. your missing the attachment, and I moved your post out of hardware support and into third party app support. 

Sorry I can't help more. 

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @GaryW50.

I’m sorry to hear about the difficulties you experienced with your third party apps.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Thanks for your support, @Rich_Laue.

Have a nice day.

[GaryW50]

Unfortunately, their suggested fix did not work.

Best regards,

Gary W

[EdsonFitbit]

Thanks for your response, @GaryW50.

Whether you haven't done so, please revoke access between your Fitbit and Sole Treadmill accounts and connect them once again. For instructions, please visit this article.

If you continue having difficulties, please get in touch with Sole Treadmill customer support.

Have a nice day.

[GaryW50]

That is what tech support suggested I do, then reestablish it to see if it
resolved the problem.

Best regards,

Gary Wi