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activity points not syncing with weight watchers app

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‎08-14-2016 05:39

‎08-14-2016 05:39

Suddenly on Aug 10 my Charge quit syncing with my Weight Watchers app.  I contacted Weight Watchers Expert Help and they said they had heard the same thing from a number of Charge owners. 

 

I need it to continue to sync with that app.  Anyone have any ideas or heard of a solution?

 

Thank you.

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3 REPLIES 3

‎08-14-2016 08:54

‎08-14-2016 08:54

Hi @lairdoglen

 

Have moved this thread from the Charge to the Third-Party Integrations section to increase the chance of getting a solution.

 

Your post will get more attention here.

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‎08-18-2016 04:53

In response to SunsetRunner

‎08-18-2016 04:53

I had the same issue - it coincided with the update of the Fitbit app on my iphone.  I disconnected the fitbit from my WW app and then reconnected it - it seems to be working again.

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‎08-18-2016 18:50 - edited ‎08-18-2016 18:54

In response to derby8938

‎08-18-2016 18:50 - edited ‎08-18-2016 18:54

@SunsetRunner Thank you so much for moving the post Robot Happy! 

 

@lairdoglen A warm welcome to the Community! As @derby8938 mentioned the best troubleshoot will be to unlink and relink both accounts to see if it continues working. 

 

To do so: Go to your Dashboard > click on settings > applications > revoke access. 

 

Hope this helps. Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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