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can;t log in manually after migration to google

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I need a manual log in but forgot the password and had migrated to google earlier. the health monitoring app I use in Singapore doesn't support google log in and I tried to reset the password but no email received in my gmail after 2 days. Can someone tell me if there is a solution as the chat helpline doesn't seem to have an answer other than use google log in which obviously I cannot use!

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You may need to contact your health app. Or maybe this page on fitbit may help. As you are aware, Kupi are unable to switch back to an email login 

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