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how to turn the Surge back on?

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‎05-20-2015 13:21 - last edited on ‎12-05-2015 06:46 by Moderator Alum

‎05-20-2015 13:21 - last edited on ‎12-05-2015 06:46 by Moderator Alum

My surge will not turn back on the battery was at 50% when I turned off my surge from the watch. I was trying to fix the tracking problem. Now the watch won't turn back on.

 

Moderator edit: updated subject for clarity 

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‎05-21-2015 09:26

In response to LucyAP

‎05-21-2015 09:26

@butler97 wrote:
My surge will not turn back on the battery was at 50% when I turned off my surge from the watch. I was trying to fix the tracking problem. Now the watch won't turn back on.

If your tracker isn't turning on, you may need to reset/ restart it. Please try following the guide here: http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker 

Collin | Los Angeles, California

One, Charge HR, Aria - Android 5 (Moto X), Mac

Take a look at the Fitbit help site for further assistance and information. Help others while waiting for help!


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‎05-21-2015 11:07

In response to LucyAP

‎05-21-2015 11:07

@butler97 A warm welcome to the Community! If restarting the Surge doesn't work then contact Customer Support, they will be happy to take a look at your account to see if it has any hardware issue. 

 

P.S. I moved your post to Surge thread. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎05-21-2015 16:18

‎05-21-2015 16:18

Hey hey hey, thanks for stopping by @butler97! This happened to me too and I'd like to share with you what I did. 

 

I left it to charge for 30 minutes or so. Then, I restarted my Surge. Notice that I was worried about it, so I did not restart it just once. I was so worried that I restarted it like 3 to 5 times. I had that button pressed for a lot of time! I felt like I was resuscitating my Surge! I hope this helps your Surge, like it did to mine.

 

Good luck! Robot wink

Lucy | Community Moderator, Fitbit

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