08-04-2017 15:16
08-04-2017 15:16
Since the update the Fitbit app refuses to sync with any of the compatible apps such as MapMyWorkout or MyFitnessPal. I have deleted and removed the accounts from each other and re-downloaded and re-synced every app and logged in and out. Still no solution. Any other advice??
08-07-2017 08:03
08-07-2017 08:03
Hello @SunsetRunner, let me start by giving you a warm welcome to the Fitbit Community! In this case the only solution when it comes about third party integrations is to revoke the access and reconnect again.
However I'm wondering if your Fitbit data is syncing correctly from your tracker to your Dashboard? My recommendation here is to try again to revoke the access again, but wait for 15 minutes. If is possible to revoke the access from the third party app please try to do so.
Once you have done the previous points, proceed to connect your accounts again. For MyFitnessPal you can find directions in the following post. For more instructions with the other third party app please visit http://www.mapmyfitness.com/
If the issue persists note that many of the third party integrations are not developed by us despite this are listed as compatible, but we don't have the control over this data so try to contact them to learn more about possible issues
You can contact them by going to http://support.mapmyfitness.com/anonymous_requests/new or https://myfitnesspal.desk.com/?
Keep me posted how it goes, I'll be around!
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