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not syncing with weight watchers app?

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‎01-05-2016 08:44

‎01-05-2016 08:44

is there somewhere on the fitbit site that says i allow weight watchers to sync its data? WW site says the fitbit is connected but I get no steps tracked eith on the app or the desktop

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4 REPLIES 4

‎01-05-2016 08:45

‎01-05-2016 08:45

Same problem here...anything to resolve this?

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‎01-05-2016 08:48

‎01-05-2016 08:48

it looks like the instructions on the fitbit site are for the older ww website as I am not seeing the page it tells you to go to. The fitbit shows as connected on the ww site but when you click sync activity device I get an error message (500) Member must have a validicUserId

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‎01-06-2016 08:55

‎01-06-2016 08:55

Great to see you around @ckmom13. Please visit this Help Article for instructions on linking the two accounts. If you have any questions regarding the connection to the Weight Watchers, please contact the Weight Watchers customer services team at 1-800-651-6000.

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-06-2016 13:37

In response to AlejandraFitbit

‎01-06-2016 13:37

I spoke to WW about this tonight and they said they've had lots of messages about this today and are looking into it.

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