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Versa 3 GPS connectivity issues

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‎08-11-2022 16:31 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

‎08-11-2022 16:31 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

Versa 3 GPS not working properly.  Brand new Versa 3 GPS takes several minutes to connect for a run workout. Then sporadically disconnects throughout the run. Fitbit and app are completely updated. Logged out/in. Followed all the “solutions” provided on forums. Still does not work. I know I don’t run a 12 minute mile. 

 

Moderator Edit: Clarified subject

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‎08-12-2022 04:39 - edited ‎08-12-2022 04:40

‎08-12-2022 04:39 - edited ‎08-12-2022 04:40

Hello there, @grahamman80. It's nice to see you around the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from and how you must be feeling. 

 

Please note that if you're in a new location farther away from where you normally run, it may take a few minutes to connect.

 

With that being said, I'd like to know if you've recently changed your normally location? How long do you wait for the GPS signal to connect? If you've noticed it's less than 5 minutes, please let your watch try to connect for at least 5 minutes before cancelling the exercise. Your Versa 3 will continue to try connecting and you can go about your run.

 

Also, please make sure your Versa 3 meets the requirements for connecting to GPS. For more information, see Why isn't GPS working on my Fitbit device?

Moreover, please be advised that environmental factors, including tall buildings, dense forest, steep hills, and thick cloud cover, can interfere with your device’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎08-12-2022 04:53

In response to MarreFitbit

‎08-12-2022 04:53

My “new” location? The “requirements” for GPS? Seriously? It shouldn’t take
5 minutes for the GPS to connect. My Versa 2 never had any GPS issues
regardless of my location.

This is purely an issue with functionality of the Versa 3. Not location or
requirements. After reading through all the online forums and responses
it’s clear that Fitbit has zero accountability. This device model should
not have been approved for sale. A waste of $180.
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