10-23-2024 05:51
10-23-2024 05:51
Today, when viewing my sleep statistics, the little dots which indicate the 30-day average were at zero. This has never happened before. I tried re-syncing the app, closing and re-opening the app, and re-booting my Samsung Note 10; these things did not work. I have been using my Versa 4 continuously since June of this year. I would appreciate any input or advice.
10-24-2024 06:14
10-24-2024 06:14
This happened again today, so two days in a row.
10-25-2024 04:57
10-25-2024 04:57
Late last evening, I rebooted my Versa 4. This morning, the little dots which indicate the 30-day average are back where they should be. I'm not sure the device reboot is what fixed the problem, but it's the first thing I'll try if it happens again. I hope this helps someone else.
10-25-2024 05:16
10-25-2024 05:16
@Smigz If you are referring to the 30 day average in the app sleep details, the area where you can choose among Sleep stages, Benchmark, and 30 day average, this is an app issue, not a device issue. I'm happy that you got your data back, but I don't think it is related to restarting your Fitbit.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
10-25-2024 06:19
10-25-2024 06:19
There appear to be multiple problems occurring at the moment with the Fitbit app. All seem to be linked to the latest Google software update. Try reading all the posts regarding syncing problems.
10-25-2024 07:34
10-25-2024 07:34
10-25-2024 07:40
10-25-2024 07:40
Yes, that's what I meant. Thank you.