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Account transferred to Google lost history data

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‎05-21-2025 14:45 - last edited on ‎05-21-2025 17:59 by Fitbit Moderator

‎05-21-2025 14:45 - last edited on ‎05-21-2025 17:59 by Fitbit Moderator

Help! Transferred Fitbit 4 to google. Lost everything and it now won’t set the clock

 

Moderator edit: clarified subject.

 

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‎05-21-2025 17:54

‎05-21-2025 17:54

Hi @Cascall. Welcome to the community forums. 

Thank you for sharing the inquiry regarding this difficulty that you are experiencing.

During the migration process, you have the opportunity to review and make changes to your Fitbit data and setup. After that, you can then manage your Fitbit data from your Google Account settings and the Fitbit app.

You'll keep all historical data that you choose to move to your Google Account. Did you choose to keep your data ?

Please take a look at the following help article: How to move a Fitbit Account to a Google Account

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