Versa 4 keeps turning off

[Stacie1182]

Has anyone been able to get their Versa 4 fixed after it keeps shutting off? I’ve read the forum and this has been an ongoing issue for months but no one seems to have had any resolution. If under warranty they will send you a new device. If not under warranty they offer a 35% discount for a new device. I’ve only had mine 18 months. I have loved Fitbit for at least a decade but they aren’t even acknowledging this issue. Suggestions before I start researching different brands? I’ve tried restarting, changing the clock face, cleaning. I’m not bothering with a factory reset (as it hasn’t worked for anyone else and I don’t want my info deleted) unless someone actually has had luck with that. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Stacie1182. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 keeps turning off. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Fitbit devices and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance!