App not loading stats

[Rhii1990]

 App not loading correctly… how do I fix?

Moderator edit: updated subject for clarity

[Rich_Laue]

Not sure what phone type you have. I would stop the app. (on android this must be done through the phones settings) while in settings clear the fitbit app's cache. 

No try again 

[Rhii1990]

I’m on iPhone. So unfortunately I don’t have the clear cache option 🙄

it’s still not working now, I’ve just tried… 

[alexthecat]

@Rhii1990 have you tried restarting your phone? That worked for me when I was having this problem.

[DavidFitbit]

Hi @alexthecat, @Rich_Laue and welcome @Rhii1990 to the Fitbit Community! It's great to have you here!

Let me help you with this issue your Fitbit app is presenting lately. Thank you for the screenshot.

We have seen some reports about similar issues related to data not shown in the Fitbit app. The good news are that this has already been reported and our develpment team is currently working on a solution.

In addition, we have known that some user were able to resolve this issue by logging out from the Fitbit app, uninstalling it and finally reinstalling it back. It worth a try if you haven't done so. Rest assured, no data will be lost by following these instructions. I appreciate in advance you time in this process.

[DavidFitbit]

Hi everybody! Thank you for your responses!

I appreciate your patience about this issue. For those who are still experiencing data not loading in the app, please try to update the Fitbit app to the latest version if you haven't done it yet and see if the issue persists. See How do I use the Fitbit app? > How do I update the Fitbit app?

I appreciate your time in this process.