help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Band retainer broken

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-09-2024 10:29

‎12-09-2024 10:29

My fitbit band retainer broke and I am having a heck of a problem trying to get a ticket open to get it fixed under warranty.

Best Answer
0 Votes
3 REPLIES 3

‎12-09-2024 10:53

‎12-09-2024 10:53

Hi @Davonthelake ! Welcome back to the Fitbit Community! 
I'm sorry to hear that your Fitbit band retainer is broke. I could see that you contacted support. I suggest you to continue with them, since they have the right tools to find your options. 
Regards, 

 

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
Best Answer
0 Votes

‎12-09-2024 11:28 - last edited on ‎12-09-2024 11:45 by Fitbit Moderator

In response to MarioSFitbit

‎12-09-2024 11:28 - last edited on ‎12-09-2024 11:45 by Fitbit Moderator

This is a cluster of amazing porportions.  You make it impossible to get help to fix and when you do finally get a ticket the person you are chatting with drops you and you cannot get back to the same ticket.  Thank you for such wonderful service.

Moderator edit: word choice

Best Answer
0 Votes

‎12-09-2024 11:56

In response to Davonthelake

‎12-09-2024 11:56

Hi @Davonthelake !
Thank you for your feedback regarding this situation.
I'm sorry to hear that the interaction was interrupted. In these cases, support will contact you by email. 
Could you please check the SPAM in your email and/or your settings, in order to prevent the message from being rejected? 
Regards, 

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
Best Answer
0 Votes