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Versa 4 won't connect to my phone anymore

Sunday - last edited yesterday by Fitbit Moderator

Sunday - last edited yesterday by Fitbit Moderator

My Fitbit app tells me I’m not connected through Bluetooth with my watch. When I go into Bluetooth settings the device is connected. When I press, forget this device, the watch will not show up to repair. I’ve deleted the app, I’ve disconnected the watch from the app and set it up again. If you can think of it I tried it. I also spoke with a live chat from Fitbit and nothing is working. If anyone can help I would greatly appreciate it.

Moderator Edit: Clarified subject

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yesterday

yesterday

Hi there, @Troke1995. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not connecting to your phone's Bluetooth anymore. I understand your concern, I will do my best to help you with this!

If the steps that our team has provided did not work, please feel free to contact our Support Team back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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