help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Brand New Versa4 Not Charging

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-02-2023 04:34

‎09-02-2023 04:34

My new Versa4 is not charging. I have tried re-setting it. When I hold the button in, after about 12secs it vibrates & the Fitbit Logo flashes for 7 times, then a large Red Cross appears. The screen then goes black. Has anyone else had this problem? Is it the charger or watch that is at fault?

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-02-2023 09:56

‎09-02-2023 09:56

HI @GerriP - it may not be a charging issue, try holding the button for 10 seconds again till it vibrates and the logo appears and wait for it to start.

If this doesn't work remove the watch entries from the phone's Bluetooth and Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on.

Restart the watch by holding the button for 10 seconds again till it vibrates and the logo appears and wait for it to start.

In the Fitbit App if you can, click profile photo and "+ Set up a Device", it may help.

Author | ch, passion for improvement.

View best answer in original post

Best Answer
1 REPLY 1

‎09-02-2023 09:56

‎09-02-2023 09:56

HI @GerriP - it may not be a charging issue, try holding the button for 10 seconds again till it vibrates and the logo appears and wait for it to start.

If this doesn't work remove the watch entries from the phone's Bluetooth and Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on.

Restart the watch by holding the button for 10 seconds again till it vibrates and the logo appears and wait for it to start.

In the Fitbit App if you can, click profile photo and "+ Set up a Device", it may help.

Author | ch, passion for improvement.

Best Answer