Calorie Count Inaccurate After App Reloads

[Kwo24]

Watch will say I’ve burned X-amount of calories but when I refresh the app it will change to less both on the app and on the watch. Just now it went from 1,285 down to 565 after I refreshed the app. This is after 10,979 steps and a few miles run this morning, so the 1,285 is definitely accurate. Frustrating when you’re actively trying to monitor your calories. Anyone else? (I’ve done all the resets, installs, updates, etc.)

[Leeleeque]

Mine is also doing this and I’m finding it absolutely infuriating. I spoke to a customer service representative and he said to update the app and come back in a few hours. I did this and it’s still having the same issue, and now the customer service chat isn’t working. 

please let me know if you find a fix!! 

[Amccain78]

I am also having this issue. It erased over 800 calories today alone. I hope they get this bug fixed. 

[Kellyraj]

I'm having the same issue.  They have sent me 2 different replacements and both of them were defective also.  Now I'm asking for a refund and they said it's been over 45 days so I don't qualify for a refund.  I am FURIOUS!!  This whole situation has been ridiculous!!  I had to mail back my replacement before they would "send out another replacement" and now they have merged with Google and neither Google or Fitbit can help me with getting a replacement sent out.  So now I have NO DEVICE and they will not give me a refund.

[Amccain78]

I have noticed that if I go back in and add an exercise equivalent with the calorie count close to what I lost, within about ten minutes it corrects itself. Then I just go back and delete the exercise to get back to my accurate daily count. It is super frustrating and a lot of unnecessary steps. 

[Leeleeque]

I am going to try this. Thank you! 

i have had a replacement sent out and it’s still doing this! Driving me mad