Calories change after syncing my Versa 4

[socilife]

When I sync my Fitbit the calories do not show accurately in my app and then change on my device. For example, before I synced tonight I had burned 2080 calories on my device but when it synced it showed 1292 on my app and my device changed to 1292. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @socilife. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 4.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty

I hope we can get you back on track soon. 

[DragonScale]

I'm having the same issue. Can you share what the resolution was?

[MarreFitbit · Accepted solution]

Hi there, @socilife. Thanks for stopping by in the Fitbit Community Forums.

To better assist you, may I know since when you've been experiencing the syncing issues? When was the last time syncing your Fitbit device? While reading your post, it seems like your Fitbit device was not able to sync lately (I mean, not just the day you posted here, but previous days).

If the above describes your situation, that would explain the issue you're having now. Please note that it's an expected behavior as you should've logged in to sync your Fitbit device before unpairing it. Going a bit deeper into this, note that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

Nevertheless, if you remember the exact amount of steps or the name of the activity you performed, you can try manually logging the activity. For more information, see How do I manually log exercises in the Fitbit app?