Can't set up Alexa on Versa 4

[SeattleBill]

I go through the process, open smart features click on Amazon Alexa, proceed through the next screen to Amazon, and click Allow.

When I get back to the Fitbit App, there's a button that says " disconnected from Alexa" (see image), but then when I get back to the Smart Features screen, it says "not connwcted" 

So Amazon connects to the App, but the app does not seem to connect Alexa to the watch.

I cleared the App and Chrome caches, disconnected the watch and connected again.  Synched and restarted the watch many times and redid all the steps to no avail.

 

[MarreFitbit]

Hi there, @SeattleBill. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, for the troubleshooting steps you've tried, and for the images attached. I'm sorry to hear that you cannot setup Alexa on your Versa 4. I understand your concern, we are here to help you! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

[Jeff606]

I had the same issue and did a factory reset and Alexa connected without issue.

[MarreFitbit]

Hi there, @Jeff606. It's nice to see you around the forums. I'm glad to hear that you manage to solve the issue with Alexa. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[SeattleBill · Accepted solution]

Just to update, nothing suggested has worked.  I have wasted so much time on this that I cannot dedicate any more of my time to it.  I will use the watch without Alexa. 

It is mind blowing and disappointing that Google cannot manage a simple integration with Alexa and make it seamless.