Versa 4 watch not responding

[AlexThom]

My Versa 4 suddenly will not  show me anything but a “get started” face the watch. But nothing else. The app say I am connected but the watch does not respond. 

[EstuardoFitbit]

Welcome to the community, @AlexThom 

Thanks for taking the time to troubleshoot your Versa 4. I understand your concern and before we go through this process, could you confirm if you see an error message when trying to sync? Also, what is the model of your phone?

Assuming you've tried the steps described here, I'd recommend reconnecting your tracker by doing the following:

1. Forget your Versa 4 from the Bluetooth settings.
2. Check if the Fitbit app is updated.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app, tap Devices > Add More Devices.
5. Select your Versa 4, tap Replace Device and follow the on-screen instructions.