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Can't unblock my Versa 4

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‎12-25-2023 11:28 - last edited on ‎12-26-2023 06:57 by Fitbit Moderator

‎12-25-2023 11:28 - last edited on ‎12-26-2023 06:57 by Fitbit Moderator

I’m watch is blocked, just showing me connected and isn’t connected with my phone. Can I have an explanation please.

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-25-2023 20:59

‎12-25-2023 20:59

Hi @Jehsna - try restarting the watch and the phone and pull down on the phone display to sync.

Author | ch, passion for improvement.

Best Answer

‎12-26-2023 07:06

In response to Guy_

‎12-26-2023 07:06

Hi there, @Jehsna. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 4 is not syncing and is locked. I understand where your concern is coming from. We'll do our best to help you with this. 

As a first approach and in order to solve the syncing/connectivity issues, please follow @Guy_'s advice. Also, please see Why won't my Fitbit device sync?

Regarding unlocking your Versa 4, please note that if you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device with your paired phone.

To unlock your device with your phone:

  1. In the Fitbit app, tap the Today tab > Devices > your device.
  2. Tap Device Lock.
  3. Find the option to reset your PIN code.

Note that after you reset your PIN code, you must add your cards to Fitbit Pay or Google Pay as if you were setting it up for the first time.

Maria | Community Moderator, Fitbit


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