Cannot update Versa 4

[Mlyglesias]

I just purchased a versa 4.  I downloaded the Fitbit app today so it’s the updated version.  I installed the versa and got all the way to where it says it has an update available.  I get to the last screen to update and the button won’t press.  I’ve already tried restarting versa and my phone.  I’ve also uninstalled and reinstalled the app.

 

Moderator edit: clarified subject.

[Cassee]

I am having the same problem.   The update button doesn’t work.

[ManuFitbit]

A warm welcome to the community forums @Mlyglesias. @Cassee 

Thank you for taking the time to share these details regarding the difficulty that you are experiencing with your Versa 4. 

@Mlyglesias While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

@Cassee, please take a look at the following help article: Why can't I update my Fitbit device? Sense series and Versa series